At YeSim, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile applications, and eSIM services. By using YeSim, you agree to the practices described in this policy.
Information We Collect
When you create an account, purchase a plan, or use our services, we may collect certain personal details. This can include your name, email address, billing information, device details, and usage data related to your eSIM. We also collect technical information such as IP address, browser type, and device identifiers to help improve performance and security.
We only collect information that is necessary to provide our services, process payments, and offer customer support. We do not collect unnecessary or unrelated personal data.
How We Use Your Information
Your information is used to deliver and improve YeSim services. This includes activating your eSIM, managing your data plan, processing payments, and providing customer assistance. We may also use your data to communicate with you about your account, updates, or important service notices.
We use aggregated and anonymised data to understand how our platform is used. This helps us improve network performance, enhance user experience, and develop new features.
Data Sharing and Third Parties
YeSim does not sell or rent your personal information to third parties. However, we may share limited data with trusted partners who help us operate our services. This includes payment processors, mobile network providers, and technical service partners. These companies only receive the information needed to perform their specific tasks and are required to protect your data.
We may also share information when required by law or when necessary to protect the rights, safety, or security of YeSim and its users.
Data Security
We take strong measures to protect your information. This includes secure servers, encryption, and restricted access to personal data. While no system is completely risk free, we work continuously to maintain high standards of security and to prevent unauthorised access, loss, or misuse of your data.
Cookies and Tracking
YeSim uses cookies and similar technologies to improve website performance and user experience. Cookies help us remember your preferences, analyse traffic, and provide relevant content. You can control or disable cookies through your browser settings, although this may affect how some features work.
Your Rights and Choices
You have the right to access, update, or delete your personal information. You can manage most of your details through your YeSim account. If you need help, our support team is available to assist you.
You may also choose not to receive marketing communications from us. However, important service messages related to your account will still be sent when needed.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on our website. We encourage you to review this policy regularly so you remain informed about how your data is handled.